New & Returning Patients
Everything You Need to Know as a New Parent Patient
We know that choosing a pediatric dentist is a big decision. This page has everything you need — from what to bring on your first visit, to home care tips and answers to the questions parents ask us most.
First visit guide & what to expect
New patient forms & insurance information
Home care tips: brushing, diet & more
Frequently asked questions from parents
Emergency guidance & when to call us
New Patients Welcome
Get in Touch
Book Online
Schedule at cpwsmile.com(212) 280-1700
Call our office directlyinfo@cpwsmile.com
Email us any timeMost insurance accepted. Same-day emergency appointments available. Located at 327 Central Park West, Suite 1A.
On This Page
Jump to any sectionNew Patients
Your Child's First Visit
When to Schedule Your Child's First Appointment
Schedule within 6 months of the first tooth erupting — and no later than their first birthday. Early visits are low-key, non-invasive, and mostly educational. The sooner we start, the less intervention is typically needed down the line.
What Happens Step by Step
A Warm Welcome
Our front desk team greets you and your child by name. We give your little one time to explore the office, meet our team, and feel at home — before any examination begins. We never rush.Health History Review
Your doctor reviews your child's medical and dental history, discussing feeding habits, sleep patterns, pacifier use, fluoride exposure, medications, and any concerns you have as a parent.Gentle Oral Examination
Using a mirror and soft instruments, we examine teeth, gums, bite, jaw development, and oral tissues. For very young children, a knee-to-knee exam with a parent ensures maximum comfort for both of you.Digital X-Rays (When Appropriate)
Our low-radiation digital X-rays are only taken when clinically appropriate — and always discussed with you first. For infants and toddlers, X-rays are rarely needed at the first visit.Cleaning & Fluoride Treatment
A gentle cleaning removes any buildup, followed by a fluoride treatment to strengthen enamel. We use kid-friendly flavors to make this feel like a treat, not a treatment.Parent Education & Q&A
We dedicate real time to answering every question you have — teething, brushing technique, diet, sippy cups, pacifiers, thumb-sucking, and more. You leave informed, confident, and ready.What to Bring
- Insurance card and a photo ID
- Completed new patient forms (available online)
- List of any medications your child takes
- Your child's favorite comfort toy or item
- Any prior dental or medical records if available
Before Your Appointment
New Patient Forms
New Patient Registration
Your child's basic information, address, emergency contacts, and primary caregiver details. This form establishes your child as a patient of CPW Smile and ensures we have current contact information on file.
Can't complete forms ahead of time?
No problem — please arrive 15 minutes before your scheduled appointment to allow time to complete paperwork at the front desk. Our team is happy to help with any questions.
Financial Information
Insurance & Payment
How Insurance Works
- We submit insurance claims on your behalf as a professional courtesy
- Reimbursement goes directly to you from your insurance provider
- You are responsible for your account balance regardless of insurance reimbursement
- If your policy has not paid within 60 days, we encourage you to follow up with your insurer
- Our team is happy to verify your benefits before your appointment — just call us
Payment Policy
When treatment is recommended for your child, we will provide a detailed treatment plan that includes all fees and explains the costs before care begins. Payment is due at the time of treatment. If you need special arrangements, please speak with our staff — we're happy to discuss options.
Accepted Payment Methods
Comfort & Confidence
Managing Dental Anxiety in Children
How We Create a Comfortable Environment
- Child-friendly office design — bright colors, toys, and a warm waiting area
- Show-Tell-Do technique: we explain, demonstrate, then gently do
- Age-appropriate, non-threatening language throughout every visit
- We move at your child's pace — never rushing, never pressuring
- Positive reinforcement and genuine praise for every small win
- Parental presence in the treatment room whenever it helps
Special Needs & Children Requiring Extra Support
Our board-certified pediatric dentists are experienced in caring for children with special healthcare needs, significant anxiety, or medical conditions that make routine office visits challenging. For children who require comprehensive treatment under general anesthesia, we offer hospital dentistry at Columbia Presbyterian Hospital. Please speak with our team so we can find the best approach for your child.
Parent Resources
Frequently Asked Questions
Urgent Care
What to Do in a Dental Emergency
Experiencing a Dental Emergency Right Now?
Call us immediately at (212) 280-1700. We offer same-day emergency appointments at 327 Central Prk W #1C, New York, NY 10025. For life-threatening situations, please call 911 or visit your nearest emergency room first.
Toothache
Rinse with warm salt water. Do not place aspirin on the tooth or gums. Apply a cold compress to the cheek for swelling. Give age-appropriate children's pain reliever and call us as soon as possible.
Broken or Chipped Tooth
Rinse with warm water, apply gauze to control any bleeding, save any broken pieces, and apply a cold compress to reduce swelling. Contact us immediately — prompt treatment reduces the risk of infection.
Knocked-Out Permanent Tooth
Hold by the crown, not the root. Rinse gently — do not scrub. Keep moist in milk or saline. Reinsert in socket if possible. See us within 30 minutes for the best chance of saving the tooth. Note: baby teeth should not be replanted.
Cut Lip, Tongue, or Cheek
Rinse gently with clean water. Apply gauze with firm pressure for 15–20 minutes to stop bleeding. Apply a cold compress outside the cheek. If bleeding doesn't stop after 20 minutes, contact our office or go to urgent care.